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Communication for Managers and Leaders
Making Communications Work at Work

Are there times in the office when you would rather do a task yourself than delegate it because it seems like doing it yourself will save you time? Do you find that tasks done are not done the way you asked for them, or that your assistants have not clarified what you wanted, have done the work incorrectly, and have to do it all over again? Is inaccurate, ambiguous, unspecific language decreasing productivity and creating frustration? This workshop is an opportunity for groups to develop and practice the techniques, skills, and attitudes they need to become highly productive leaders and managers to break down barriers that block effective communication, eliminate ambiguity, develop clear messages, and become effective listeners.

BENEFITS OBJECTIVES

Effectively lead their group

Negotiate and communicate with more confidence and effectiveness

Resolve conflicts within their team in less time with better results

Increase productivity by providing clear language and objectives to team members

Solve problems and make decisions in less time and with less stress

 At the end of this workshop, participants will be able to:

Recognize and overcome defensive behavior

Learn and practice using active listening skills to listen objectively

Work through individual comfort zones to resolve difficult conversations

Define roles to clarify group and individual responsibilities

Learn a variety of conflict-management techniques

Clarify and eliminate biased and ambiguous language to set clear, straight-forward goals

Explore multiple problem-solving techniques

Make decisions that get things done