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Communicating Through Difficult Conversations
Communicating Up, Down, & Sideways

Whether it is the lingering disagreements between partners or co-workers, or between contractors or consultants, these unproductive, unfinished, and unresolved conversations cost time, energy, and money. They hamper decision-making, zap motivation, elevate levels of stress, and deflate morale. Good communicators can work through these difficult conversations, break down defenses, and develop collaborative problem solving situations fundamental to creating organizational success and finalizing projects on a timely basis.

BENEFITS OBJECTIVES

Confidently manage difficult conversations

Lessen anxiety when approaching difficult conversations

Reduce office tension

Enable productive decision-making

Increase opportunities for problem solving with co-workers, clients, and partners

Enhance relationships, build trust, and increase the bottom line

At the end of this workshop, participants will be able to:

Identify the problems and perspectives that lead to difficult conversations

Asses conflict style for themselves and others

Understand how to work with people whose conflict styles are different than theirs

Listen and ask questions effectively
Learn about and avoid communication barriers

Recognize verbal and non-verbal behaviors that interfere with communication

Explore conflict management styles

Understand the criteria for giving and receiving constructive feedback

Define problems and increase problem-solving skills