Home > Training > Conflict/Resolution

Managing Conflict Creating Resolution
How to Deal with Yourself and the Other Person

Confrontation - does it necessarily involve conflict or is it about reality? Conflict is frequently a symptom of mismanaged agreement. Creating an environment where conflict leads to creativity and productivity instead of hostility and tension is a challenge. Positive work climates can exist in cramped offices, understaffed environments, or prestigious places. It is not the exterior place that counts; it is the level of awareness and commitment that people feel towards their work and their coworkers.

BENEFITS OBJECTIVES

Work effectively in teams

Reduce stress and tension by dissolving conflicts

Increased problem solving skills

Improve negotiation and communication skills

Increase productivity and bottom line

At the end of this workshop, participants will be able to:

  • Identify different conflict styles and behaviors
  • Understand how different perspectives influence conflict
  • Create a set of ground rules for working through disagreements
  • Ask questions that break down defenses and generate agreements
  • Understand the difference between a resolvable and non-resolvable conflict
  • Develop different neutral responses to conflict situations
  • Give and receive constructive feedback - explain the role of power-feedback
  • Give and accept apologies
  • Work through the communication roadblocks while managing emotions